Head of VIP

Job Location: 
Job Type: 
Full Time, Permanent
Job Information: 

Our client is a leading online gaming company with over 40 years of collective experience in the high-stakes world of top global media. They are currently looking for a Head of VIP to join their team in Malta. The successful candidate will directly report to the COO.

Job Responsibilities: 

The head of VIP is a key role in the company's vision to create a personalised support of the highest standard and to our most valuable players. 
The Head of VIP is expected to:

  • Be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and develop a referral channel for new VIP Players.
  • Be the first point of contact for managing referrals and escalations from the VIP Account Managers, proactively offering "advice & sourcing" solutions to ensure effective resolution. 
  • Monitor the Quality of Account Manager activities and engagements against VIP Quality and service benchmarks, ensuring adherence to processes and procedures. 
  • Meet or exceed pre-determined qualitative and quantitative targets and behavioural standards
  • Assist and be an active part of the Account Manager Induction requirements, management and suitability assessment to pass probation. 
Candidate Skills: 

  • At least 4 years of experience as a VIP department manager.
  • Highly motivated and target driven with a proven experience of working towards achieving   individual and team targets.
  • Ability to translate the business strategic goals, into activities to and to support them. 
  • Analytical and reporting skills using word, excel and power-point
  • Second language is an advantage
  • Being available as a referral point, with a Mobile device 24/7
  • Great negotiation skills
  • Ability to work closely with other departments across geographical boundaries.

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