Spanish Speaking Team Leader


Job Location: 
Malta
Job Type: 
Full Time, Permanent
Job Information: 

Our client is an established financial institution, with headquarters in Malta, and operating across Europe.  They are currently looking to employ a Spanish Speaking Team Leader to join their multinational team based in Malta. 

Job Responsibilities: 
  • Reporting to the Head of Operations, the Spanish-speaking Team Leader will be overseeing a team of Spanish-speaking sales and customer support representatives 
  • Collaborate with the Sales team members to constantly improve process efficiency and overall results
  • Understand thoroughly the firm’s products whilst ensuring that customers are always presented accurate information
  • Actively seeking new sales by executing appointed strategies and instructions
  • Liaise closely with other departments, especially Payments and Collections, in order to ensure transparent and efficient interaction
  • Ensure adherence to the firm’s Code of Ethics and related policies
  • Ensure an excellent customer experience 
Candidate Skills: 

  • Excellent command of English and Spanish languages is a prerequisite
  • Good level of education
  • Experience in customer onboarding and documentation verification processes
  • Sound interpersonal skills and relationship building abilities 
  • Solution-oriented self-starter with high motivation
  • Enthusiasm, motivation and the ability to be proactive 
  • Experience in leading small to mid-size teams
  • Working knowledge of Microsoft Office tools, especially MS Excel
 
This is a full time job, shifts basis (day shifts)

Interested candidates are kindly requested to send an updated version of their CV in MS Word format (your name in the file name) to Antoaneta at careers@quadconsultancy.com.
 
Should you require further information, please, call on +356 2099 4444.

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